Dr Katie Kjelsaas, Online Therapy, therapists, Connections Count, Corporate Coaching and Training

Understand, Upskill, Expand: Our Evidence-Based Approach to Coaching

It’s a concrete jungle out there!

Given the lack of regulation in the coaching industry, finding organisational coaching that meets your needs can be hit and miss. We’ve all heard the horror stories regarding coaches who didn’t deliver, didn’t show up, or were just completely off the reservation. Wasted money, wasted time, and damaged morale, with organisations and people burned and unlikely to invest time, effort and energy again.

Forget the concrete jungle, it’s a dumpster fire sometimes!

We say we’re different, but how?

Firstly, we’re all registered psychologists. This means:

  • We’ve completed accredited scientific degrees in understanding human behaviour and performance.
  • We’re part of a regulated profession with ethical and legal requirements to maintain our professionalism and ongoing learning.
  • We’re scientist-practitioners: we’re not riding on a wing and a prayer – we’re data driven. We use the scientific method to develop hypotheses specific to your needs, then test and measure these. This method enables us to understand, control and predict outcomes in your business, guaranteeing meaningful results.


Secondly, we have actual industry experience:

  • We’ve worked in large and small organisations (from F500 to family-owned to start-ups)
  • We’ve worked across industries (from government, to education, to finance, tech, entertainment and e-commerce)
  • We’ve worked across roles (from junior to senior, from HR to strategy to sales)
  • We’ve worked across borders (in the Asia Pacific, US, UK, Europe & beyond…)


All of this means we’ve learned some things, but more importantly, we’ve learned how to learn: we pride ourselves on being able to tune in and listen to anyone in any organisational setting, deeply listen to fully understand your system and your needs.

Which brings us to our final difference: our approach. We use a cyclical process we call ‘Understand > Upskill > Expand’, based on that scientific method we mentioned up top:

  1. We work with you to understand your unique context, challenges, needs & goals (through a combination of interviews, observations and standardised testing tailored to your needs)
  2. We use the understanding we gain to upskill your people with evidence-based solutions specifically tailored to their needs. We create these by drawing on our training, experience and cutting-edge research.
  3. We then intentionally expand your capacity and capability by supporting you and your team to immediately implement the data-driven changes and new learnings, accelerating individual and organisational growth. 


Once capacity increases, we can run these steps again – as many times as serves you – addressing new challenges and cycling up into increased growth and capability each time.

That’s how we’re different. 

Want to know more? Connect  & let’s chat about what we can do for you. Connections Count.