Information Collection and Use
While using our site, we may ask you to provide us with certain personally identifiable information to contact or identify you. Personally identifiable information may include, but is not limited to:
Some of the information you choose to share with us may be sensitive information, including information about your health or wellbeing. We collect this only where you volunteer it, and only to help us respond to your enquiry and match you with an appropriate practitioner. You are not required to share it. Our enquiry forms are not a secure clinical system, and we ask that you share only what you are comfortable with in these forms. You can call us instead to enquire if you prefer. Once you become a client, clinical information is collected separately through our secure practice management system under a specific consent process.
Overseas Storage and Disclosure
Some of the services we use to operate our website, manage enquiries and communicate with you are provided by organisations located outside Australia, including in the United States. This means information you provide to us may be stored or processed overseas.
We take reasonable steps to ensure these providers handle your information appropriately, but you should be aware that overseas recipients may not be subject to the Australian Privacy Principles.
How Long We Keep Your Information
We keep enquiry information for as long as is necessary for the purpose it was collected, and no longer than 2 years from your last contact with us, after which it is deleted.
Where you become a client of the practice, your clinical records are held separately and are retained for seven years after you last access our services, as set out in your client agreement.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our site. This may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. We may also use third party services such as Google Analytics that collect, monitor and analyse this data to improve the site.
Communications
We may use your personal information to contact you with emails, newsletters, marketing or promotional materials and other information to keep you informed about our business.
Cookies
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our site.
Security
The security of your personal information is important to us, and no method of Internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Please make your request in writing to admin@connectionscount.com.au and we will respond within a reasonable period.
Making a Complaint
If you have a concern about how we have handled your personal information, please contact us in the first instance using the details below and we will work to resolve it.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au/privacy.
Changes To This Policy
This privacy policy is effective as of 05/09/2026 and will remain in effect, except with respect to any future changes. Any such changes will be in effect immediately after being posted on this page. We reserve the right to update or change our privacy policy at any time. You should check this privacy policy periodically. Your continued use of this site will constitute your acknowledgement of any changes and your consent to abide and be bound by the modified policy. If we make any material changes to this privacy policy, we will notify you either through the email address you have provided, or by placing a notice on our website.
Contact Us
If you have any questions about this privacy policy, please contact us via the details below:
Connections Count Pty Ltd
PO Box 5452, Manly, Q, 4179
T: 0493 386 471
E: admin@connectionscount.com.au
